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Industry Stats
CIOs Forecast Increase in Second-Quarter IT Hiring
Chief information officers (CIOs) expect an uptick in hiring in the second quarter, according to the latest Robert Half Technology IT Hiring Index and Skills Report. Nine percent of technology executives plan to hire additional IT staff and 4 percent anticipate personnel reductions. The net 5 percent increase is up two points from the first quarter's forecast and three points higher than the year-ago projection. Key findings include:

  • Nearly 80 percent of technology executives are confident in their companies' prospects for growth in the second quarter.
  • The net 5 percent increase in hiring activity that is forecast marks the second consecutive quarter in which hiring expectations have risen.
  • Recruitment and retention are emerging as concerns for IT executives.
  • CIOs in the nation's central regions - West South Central(1), West North Central(2) and East North Central(3) - forecast the strongest IT hiring activity.
  • Survey Finds Call Centers Ready to Invest in 2010
    According to a new survey by Knowlagent, for the first time in many months -- call centers are looking ahead, exiting survival mode and focusing on how they will gain a competitive advantage by improving customer service and satisfaction levels in a post-recession environment. The majority of respondents said they had no plans to reduce headcount or slash budgets in 2010. Instead, they plan to do more with what they already have or make additional investments with high discretion.

    Because call centers continue to be the frontline of customer support and satisfaction, companies are looking for creative ways in 2010 to make them more effective and productive. Technology, process improvements and increased training are top areas of investment, according to the survey. Some 55 percent of respondents said they plan to increase training frequency in 2010 and 54 percent said they will increase coaching. Forty-four percent said they plan to increase agent communication or at least maintain the frequency of communications.

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