![]() Busting the Myths of Cloud Computing The 10 Dumbest Tech Products So Far What IT Needs to Give Up The 10 Worst Things to Say in Tech Support Six Lessons CIOs must Learn from Coke's Dazzling Innovation Is There a Virtual Worker Personality? The Contact Center's Black Hole Turning the Tables: A 'Users for Dummies' Guide for IT No IT budget? Invest in Best Practices Transforming 'Lip Service' into Customer Service Sharpening Your Skills: Managing Teams Seven Steps to Winning Budget Approval Making the Business Case for ITIL Enterprise Mashups Gain Traction at Last ![]() Global purchases of IT goods and services by businesses and governments in 2009 are projected to decline by 10.6 percent when measured in US dollars, compared with the 3 percent decrease previously projected at the beginning of the year by Forrester Research, Inc. The latest quarterly update of Forrester's IT spending outlook also projects a 5.1 percent decline in the US annual IT market, compared with the 3.1 percent decrease previously forecast. New data about large declines in business technology investment during the first quarter prompted Forrester to update its forecasts for technology spending. On a positive note, Forrester still expects growth in US IT investment to resume in Q4 2009, and 2010 is expected to bring a revival of IT buying in other markets as well. Looking at the 2009 global IT spending outlook by sector, Forrester anticipates lower investment than previously expected across all categories. Forrester projects purchases of computer equipment to be down by 13.5 percent, communications equipment buying to drop by 12.4 percent, software spending to decline by 8.2 percent, and purchases of IT consulting and outsourcing services to be 8.6 percent lower.
IT Salaries Fall - Demand Down for IT Professionals
![]() This year's survey results highlight support organizations' continued adoption of better-integrated and responsive technologies, efforts to improve processes, and growing recognition of the strategic role of service delivery in corporate growth. Key metrics to benchmark your support operation are also captured. Get your free copy today!![]() Thursday, July 30 at 10 AM PDT/ 1 PM EDT In this live webinar, narrated with industry insight and analysis, Peter McGarahan, President of McGarahan and Associates, and Jeff Moloughney, Senior Product Marketing Manager, GoldMine Division, will share proven techniques and specific examples of how you can improve First Contact Resolution in your organization. Attendees will be able to benchmark their own organization against best practice levels and see how others in the industry are performing. How to Tell Anyone Anything: Coaching Your Service Team to Success ![]() Jun-28-2009 eGain Adds Intelligent Voice Self-Service Solution to its Multichannel Customer Interaction Hub Suite Jun-28-2009 Could U.S. IT Pros be Losing a Seat at the Strategic Table? Jun-28-2009 Many Large Enterprises Underestimate Risk from Terminated Employees Jun-28-2009 Five Reasons Why Contact Centers Need to Prepare for Growth in Smartphone Use Jun-28-2009 Busting the Myths of Cloud Computing Jun-28-2009 |